Air Doctor Connect

Air Doctor Connect is for outpatient medical care only. This includes any non-emergency medical services – anything from general practitioners to paediatrics. If an online or in-person consultation concludes that in-patient care is required, then Air Doctor Connect work alongside the insurers’ Emergency Medical Assistance team to handle that transition. Of course, if you require immediate emergency care, you should go directly to a hospital or an emergency clinic and contact 0333 005 1065 to alert the assistance team so they can support you ASAP.

• In the Air Doctor Connect app, head to the top left menu.
• Then select “My Coverage” to view the details of your existing insurance policy.

If you purchased before 3rd July 2024, you can still access this service through our appointed emergency assistance team. If you purchased your policy after 3rd July 2024, please read below;

• If you use our dedicated link, your cover will automatically be linked once you register your details.
• If not, you will need to select ‘Air Doctor Connect’ from the drop down list. Then, in the Air Doctor app, head to the top left menu.
• Then select “My Coverage” to view the details of your existing insurance policy.

If you are having issues registering your policy details, please head to the “Contact Us” section in the Air Doctor Connect app to get assistance from our Customer Care team or contact Get Going customer services on 0333 005 1062.

Please remember, if you purchased your policy before 3rd July 2024, you can still access this service but only through our appointed emergency assistance team. If you are still having issues registering your policy details, please head to the “Contact Us” section in the Air Doctor Connect app to get assistance from our Customer Care team or contact Get Going customer services on 0333 005 1062.

• The Air Doctor Connect Customer Care team is available 24 hours a day, 7 days per week, 365 days per year and offers multi-lingual support.
• The Customer Care team can provide assistance via phone, email, WhatsApp, and live chat.

Please Note: Phone assistance is guaranteed 24/7 in English only. Air Doctor Connect can usually assist in other languages, but it might not be available all the time.

We hope you won’t have any issues if you click on the link we send you. Nevertheless, if you do encounter issues then first, you should verify that the policy number is correctly registered and that all your verification information is entered in the Air Doctor Connect app. If you are still experiencing issues with policy registration and profile validation, please head to the “Contact Us” section in the Air Doctor Connect app to get assistance from their Customer Care team or contact Get Going  customer services on 0333 005 1062.

On the main screen of the Air Doctor app, you will see two sections: on the right is a list of policy beneficiaries, and on the left is a list of policies. Simply select the policy relevant to your current trip from the list of policies to ensure you use Air Doctor Connect’s services through the right policy.

Yes, the app works 24/7 (as well as the Customer Care team) to ensure you can access timely medical services. If you require immediate emergency care, you should go directly to a hospital or an emergency clinic.

Air Doctor Connect has an extensive doctor’s network, consisting of over 20,000 doctors, in 78 countries across the globe, including the most popular destinations such as: US, France, Germany, Italy, China, Japan, Canada, India, Australia, New Zealand, Israel, Thailand, and Nepal. The doctors in our network speak a wide range of languages, ensuring that travellers can find one locally who speaks either their native language or one in which they are comfortable conducting a consultation.

When browsing for doctors in the app, simply filter your search by your preferred language to find a doctor who can assist you. When scheduling telemedicine (online) consultations, you can also select your preferred language when you make the appointment request. Our telemedicine service is offered in 21 languages. If you are unable to find a doctor who speaks your preferred language, please head to the “Contact Us” section in the Air Doctor Connect app to get assistance from our Customer Care team.

You will be able to check with your doctor if they can prescribe a valid prescription in your current location. Make sure with the selected doctor before your consultation if they can provide a prescription based on your electronic prescription.

Unfortunately, yes. Air Doctor Connect access is only provided by Collinson, who are the insurers behind the Alpha, DOGTAG, Flexicover, Holidaysafe, Insurancewith and Suretravel policies. As TopDog is provided with a different insurer (Hamilton), Air Doctor Connect is not part of their product offering. Please rest assured, although you won’t have access to the Air Doctor Connect app under TopDog, you will still be covered to seek appropriate medical attention during your trip, in line with the cover outlined in your TopDog policy wording.